Privacy Policy
Refreshing Spaces, LLC (“Refreshing Spaces,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website at https://refreshingspaces.org, how we use it, how we protect it, and the choices you have regarding your information.
By using our website, booking a service, or otherwise providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
Who We Are
Refreshing Spaces, LLC is a residential and commercial cleaning services company.
Legal business name: Refreshing Spaces, LLC Business address: 19214 Clay Rd, Ste C PMB 1015, [City, State ZIP] Email: support@refreshingspaces.org Phone: (281) 783-6782
If you have any questions about this Privacy Policy or how your information is handled, you can contact us using any of the details above.
Information We Collect
We only collect the information we need to schedule your service, complete your booking, process your payment, and stay in touch with you about your appointment.
Information You Provide to Us
When you request a quote, book a cleaning, create a customer profile, or contact us, we may collect:
- Your name — so we know who we’re working with and can address you correctly
- Your email address — for booking confirmations, invoices, and service communications
- Your phone number — for appointment reminders, scheduling changes, and updates from your cleaning provider
- Your home or service address — so our cleaning team can arrive at the correct location
- Payment card information — collected solely to process payment for the services you book
We do not collect payment card details for any purpose other than billing you for services you have requested.
Information We Do Not Collect
We do not knowingly collect sensitive personal information such as Social Security numbers, financial account credentials, health information, biometric data, or precise geolocation data. Please do not send us this type of information.
How We Use Your Information
We use the information we collect for a limited set of purposes:
- To schedule and manage your bookings — confirming appointments, assigning a cleaning provider, and communicating date, time, and access details
- To process payments and issue invoices — charging for the services you have booked and providing receipts or billing records
- To communicate with you about your service — including appointment reminders, confirmations, and updates or delays from your assigned cleaning provider
- To occasionally share company promotions — special offers, seasonal discounts, or service announcements that may be of interest to you
We do not sell, rent, or trade your personal information. We do not use your information for automated decision-making or profiling.
You may opt out of promotional communications at any time. Every marketing email includes an unsubscribe link, and you can reply STOP to any promotional text message to stop receiving them. Opting out of promotional messages will not affect transactional messages relating to a booking you have already made, such as appointment confirmations and reminders.
Text Message (SMS) Communications
If you provide your mobile number and consent to receive text messages, we may send you appointment reminders, booking confirmations, updates from your cleaning provider, and promotional messages.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. For full details, please see our SMS Terms of Use.
How We Share Your Information
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
We may share limited information in the following circumstances:
- With the cleaning provider assigned to your booking, so they can locate your property and complete your service
- With service providers who help us operate our business such as our payment processor and our booking and messaging platforms who process information only on our behalf and only to the extent needed to deliver the service
- When required by law for example, in response to a valid subpoena, court order, or other lawful request from a government authority
- To protect our rights where disclosure is necessary to enforce our terms, prevent fraud, or protect the safety of our customers, staff, or the public
- In connection with a business transfer if Refreshing Spaces, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Payment Information
Payment card information is used only to charge you for the cleaning services you have booked. We do not store full card numbers on our website, and we do not use your card details for any purpose other than completing the transaction you have authorized. Payment processing is handled through a secure, industry-standard payment provider.
Data Retention
We keep your personal information only for as long as it is needed for the purposes described in this policy. This is primarily to maintain your booking history, fulfill invoicing and tax obligations, and provide continuity of service if you book with us again.
When information is no longer needed, or when you ask us to delete it, we remove it from our active systems in accordance with Section 8 below.
Your Rights and Choices
You have control over the personal information we hold about you. You may:
- Access the information in your customer profile
- Update or correct your name, contact details, address, or payment method
- Delete your personal information
To manage your information yourself: log in to your customer portal, where you can update your details or delete your profile manually at any time.
To ask us to do it for you: contact us by phone, email, or text, and we will remove all of your personal information from our records.
- Phone or text: (281) 783-6782
- Email: support@refreshingspaces.org
We will respond to your request within a reasonable timeframe. Please note that we may need to retain certain records — such as completed invoices — where required for tax, accounting, or legal purposes. Deleting your profile will also end any active bookings associated with it.
Depending on where you live, you may have additional rights under state privacy laws, including the right to know what personal information we collect and the right to be free from discrimination for exercising your privacy rights. We honor these rights for all of our customers regardless of location.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Access to customer information is limited to personnel who need it to perform their role.
No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your account or information has been compromised, please contact us immediately at support@refreshingspaces.org.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at support@refreshingspaces.org and we will delete it promptly.
Links to Other Websites
Our website may contain links to third-party websites. This Privacy Policy applies only to Refreshing Spaces, LLC. We are not responsible for the privacy practices or content of any external site, and we encourage you to review the privacy policy of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes will be communicated to you where required. We encourage you to review this page periodically so you stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out: Refreshing Spaces, LLC 19214 Clay Rd, Ste C PMB 1015, [City, State ZIP] Email: support@refreshingspaces.org Phone / Text: (281) 783-6782